Reference

Terms and Conditions at g42

These terms set out the agreement between you and g42 the moment you open an account and access our lobby — covering everything from how your UPI or…

Account eligibility subject to local lawUPI, Paytm & PhonePe conduct coveredWithdrawal rules explainedAccount suspension termsDispute resolution process
g42 Terms and Conditions at g42
REACH OUR TEAM

How to Contact Us About These Terms

If any clause in these terms is unclear, or if you believe an action has been taken against your account in error, our support team is available around the clock.

Live Chat Open the chat window from any page inside your account dashboard. Our agents can clarify specific clauses, explain account actions, and escalate disputes on your behalf during the conversation.
Email Support Send a detailed description of your query to our support address found in the account help section. Include your registered UPI or Paytm number so we can locate your account quickly and respond within 48 hours.
Complaints Portal For formal disputes about account suspension or transaction conduct, use the structured complaints form in your account settings. This creates a logged case reference that both you and our compliance team can track through to resolution.
HOW WE HANDLE YOUR ACCOUNT

Data, Security and Your Rights Under These Terms

Your account data is processed strictly in line with what these terms authorise. Here is how we manage the key areas that matter most to you as an account holder at g42.

Data Handling

We collect only the data required to operate your account — name, contact details, and payment identifiers like your UPI VPA or Paytm number. We do not sell this data or share it beyond what is required by law or necessary for payment processing.

Cookies and Tracking

Our site uses session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences from the settings panel; disabling analytics cookies does not affect your ability to deposit via PhonePe or access the lobby.

Account Security

Your account is protected by password authentication, and we strongly recommend enabling two-factor verification. We will never ask for your password by email or chat; any message claiming otherwise should be reported to support immediately using the live chat channel.

Data Retention

Transaction records, including UPI deposit confirmations and withdrawal receipts, are retained for a minimum period required by applicable financial regulations. After that window closes, data is anonymised or deleted unless a live dispute requires us to hold it longer.

Requesting Changes

You can request correction of inaccurate personal data or ask us what data we hold by writing to our support email. We aim to action verified data requests within 30 days and will confirm completion back to your registered contact address.

Account Closure

You may close your account at any time by contacting support. Any remaining balance in your account wallet will be returned to your verified Paytm, PhonePe, or UPI payment method within the standard withdrawal processing window before closure is finalised.

Common Questions About Our Terms and Conditions

The questions below cover the clauses we get asked about most. If your question is not answered here, reach us through the support paths listed above and we will point you to the exact section that applies.

The current version is always published at this address on g42.club. When we update terms, the revision date at the top of the page changes and we send a notification to your registered account email or mobile number on file.

Yes. All deposit activity, including transactions via UPI, Paytm, and PhonePe, is governed by these terms. Section 4 of the full terms document covers payment conduct, minimum amounts, and how failed transactions are handled and refunded.

We can update terms and will notify you before material changes take effect. Continued use of your account after the effective date of a change constitutes acceptance. If you disagree, you may close your account and withdraw any remaining balance.

Depending on the nature of the breach, we may suspend your account temporarily, restrict certain features, or close the account permanently. We will communicate the reason and, where applicable, the path to appeal within 48 hours of the action being taken.

Email our support address with your registered UPI VPA or Paytm number and a request for a data summary. We verify identity before releasing any data and aim to respond within 30 days as required under applicable data protection rules.

Access and account activity depend on whether local law in your region permits it. Disputes are handled first through our internal complaints process; the governing law and jurisdiction clause in the full terms document specifies the applicable legal framework for unresolved matters.

Contact support via live chat or email and request account closure. We process any balance remaining in your wallet back to your verified PhonePe, Paytm, or UPI method within the standard withdrawal window before the account is permanently deactivated.