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How g42 Handles Your Personal Data

At g42, we believe you should know exactly what personal data we collect, how we use it, and who we share it with — before you open an…

Data collected only as neededNo sale of personal informationUPI, Paytm, PhonePe transaction privacyRight to access your dataClear retention timelines
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g42 How g42 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Data Privacy Team Directly

If you want to exercise a data right — access, correction, deletion or portability — or if you have a question about how your personal data is processed at g42, our privacy…

Email Privacy Request Send a written data request to our privacy team at g42.club. Include your registered email address and the specific right you want to exercise so we can verify and action it promptly.
Live Chat Support Open the live chat window on g42.club and select the Privacy or Account topic. Our agents can log your data request in real time and escalate it directly to our data team.
In-Account Help Centre Log into your g42 account, navigate to the Help Centre, and raise a privacy ticket. This is the fastest path because your identity is already verified through your active session.
HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security at g42

We apply multiple layers of protection across the account lifecycle — from the moment you submit a registration form to the day you request deletion.

Data Collection Minimisation

We collect only what is needed to operate your account — name, contact details, payment method identifiers like your UPI handle, and activity logs. We do not collect data that has no operational purpose for your account.

Cookie and Tracking Policy

g42.club uses cookies to keep you logged in, remember your preferred language, and measure which pages load correctly. You can manage non-essential cookies through the cookie settings panel available in your browser or on our site footer.

Account Security Practices

Your account is protected by password hashing, session token expiry, and two-factor verification where you have enabled it. We log all login attempts and flag unusual access patterns for manual review.

Data Retention Timelines

Account data is kept for the duration your account is active plus the period required by applicable financial and legal obligations. Once that period ends and you have requested deletion, we remove personally identifiable fields from our live databases.

Third-Party Data Sharing

We share your data only with payment processors such as UPI networks, Paytm and PhonePe gateways, and identity verification partners. We do not sell your data to marketing platforms or data brokers.

How to Request Changes or Deletion

To update, correct or request deletion of your personal data, send a verified request through live chat or the in-account Help Centre. We aim to complete verified deletion requests within 30 days.

Frequently Asked Privacy Questions for India

The questions below reflect what people in India commonly ask when they want to understand how g42 handles personal data, what rights they hold, and how to act on those rights. If your question is not listed here, reach us directly through the support paths above.

We collect your name, email address, mobile number, date of birth for age verification, and the payment method identifiers you use — such as your UPI handle or Paytm-linked mobile number. We also log your session activity and device type to keep your account secure.

We store the transaction reference numbers and masked identifiers returned by your UPI network or Paytm gateway. We do not store full bank account credentials. PhonePe and Paytm handle the payment authorisation on their own secure infrastructure.

Yes. Submit a data-access request through the in-account Help Centre or live chat using your registered email. We will compile and deliver a copy of your personal data within 30 days of verifying the request against your account.

Send a deletion request through live chat or the Help Centre from your logged-in account. We will remove personally identifiable information from our live systems after completing our legal retention obligations, typically within 30 days of your verified request.

We share data only with payment processors, identity verification providers, and where required by law. We do not sell your data to advertisers, data brokers or marketing platforms — this is not part of our revenue model.

We retain account records for the period required by applicable financial and legal regulations after account closure. Once that obligation period ends, we delete or anonymise your personal data so it can no longer be linked back to you.

Contact our privacy team immediately through email or the in-account Help Centre. Describe the concern clearly and include your registered account email. We will investigate and respond with our findings within 30 days of receiving your complaint.

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